Journal article
Managerial processes: business processes that sustain performance
Ackermann F; Gibb S; MacBryde J; MacKay D; Van Der Meer R; Shafti F; , International Journal of Operations and Production Management vol. 31 no. 8 pp. 851 - 891 2011 http://dx.doi.org/10.1108/01443571111153076
Managerial processes: business process that sustain performance
Ackermann F; Gibb S; MacBryde J; Van Der Meer R; Shafti F; , International Journal of Operations and Production Management vol. 31 no. 8 pp. 851 - 891 2011 http://dx.doi.org/10.1108/01443571111153076
Managerial processes: an operations management perspective towards dynamic capabilities
Ackermann F; Gibb S; MacBryde J; MacKay D; Van Der Meer R; Shafti F; , Production Planning and Control vol. 22 no. 2 pp. 157 - 173 2010 http://dx.doi.org/10.1080/09537281003738860
Transforming mass production contact centres using approaches from manufacturing
Smith M; Van Der Meer R; , Journal of Manufacturing Technology Management vol. 21 no. 4 pp. 433-448 2010 http://dx.doi.org/10.1108/17410381011046562
Managerial approaches toward service quality: the case of three service organisations
Soltani E; Van Der Meer R; Williams T; , Services Industries Journal vol. 28 no. 10 pp. 1399-1414 December 2008 http://dx.doi.org/10.1080/02642060802250229
Factors influencing an organisations ability to manage innovation: a structured literature review and conceptual model
Smith M; Van Der Meer R; , International Journal of Innovation Management vol. 12 no. 4 pp. 655-676 December 2008 http://dx.doi.org/10.1142/S1363919608002138
Modelling the reliability of search and rescue operations with Bayesian belief networks
Quigley J; Russell A; Van Der Meer R; , Reliability Engineering and System Safety vol. 93 no. 7 pp. 940-949 2008 http://dx.doi.org/10.1016/j.ress.2007.03.006
An empirical approach to service classification for productivity management studies
Shafti F; Van Der Meer R; Williams T; , Services Industries Journal vol. 27 no. 6 pp. 709-730 September 2007 http://dx.doi.org/10.1080/02642060701453197
The compatibility of performance appraisal systems with TQM principles - evidence from current practice
Soltani E; Van Der Meer R; Williams T; , International Journal of Operations and Production Management vol. 26 no. 1 pp. 92-112 2006 http://dx.doi.org/10.1108/01443570610637030
Foreign investment and consolidation in the Brazilian mobile telecommunications market
Whalley J; Van Der Meer R; , Info: The Journal of Policy, Regulation and Strategy for Telecommunications vol. 8 no. 3 pp. 60-77 2006 http://dx.doi.org/10.1108/14636690610664660
The vital component to TQM success: senior management commitment?
Soltani E; Van Der Meer R; Williams T; , Total Quality Management and Business Excellence vol. 16 no. 8-9 pp. 923-923 October 2005 http://dx.doi.org/10.1080/14783360500330560
Top management: a threat or an opportunity to TQM?
Soltani E; Van Der Meer R; Williams T; , Total Quality Management and Business Excellence vol. 16 no. 4 pp. 460-476 June 2005 http://dx.doi.org/10.1080/14783360500078441
Using data envelopment analysis to model the performance of UK coastguard centres
Van Der Meer R; Quigley J; Storbeck J; , Journal of the Operational Research Society vol. 56 no. 8 pp. 889-901 2005 http://dx.doi.org/10.1057/palgrave.jors.2601912
Using OR to support the development of an integrated musculo-skeletal service
Van Der Meer R; , Journal of the Operational Research Society vol. 56 no. 2 pp. 162-172 2005 http://dx.doi.org/10.1057/palgrave.jors.2601893
Using regression analysis to model the performance of UK coastguard centres
Quigley J; Storbeck J; Van Der Meer R; , Journal of the Operational Research Society vol. 56 no. 6 pp. 630-641 2005 http://dx.doi.org/10.1057/palgrave.jors.2601950
A contrast of HRM and TQM approaches to performance management : Some Evidence
Soltani E; Van Der Meer R; Williams T; , British Journal of Management vol. 16 no. 3 pp. 211-230 2005 http://dx.doi.org/10.1111/j.1467-8551.2005.00452.x
Lessons learned from TQM-focused organisations: Some implications for theory and practice of performance management
Gennard J; Soltani E; Van Der Meer R; Williams T; , Magnus Journal of Management vol. 1 no. 2 pp. 30-55 2005
Challenges Posed to Performance Management by TQM Gurus : Contributions of Individual Employees Versus Systems-Level Features
Soltani E; Van Der Meer R; Williams T; , Total Quality Management and Business Excellence vol. 15 no. 8 pp. 1069-1091 2004 http://www.dx.doi.org/10.1080/1478336042000255488
Have TQM organisations adjusted their performance management (appraisal) systems? A study of UK-based TQM-driven organisations
Gennard J; Soltani E; Van Der Meer R; Williams T; , TQM Magazine vol. 16 no. 6 pp. 403-417 2004 http://dx.doi.org/10.1108/09544780410563329
HR performance evaluation in the context of TQM: a review of the literature
Gennard J; Soltani E; Van Der Meer R; Williams T; , International Journal of Quality and Reliability Management vol. 21 no. 4 pp. 377-396 2004 http://dx.doi.org/10.1108/02656710410530082
A TQM approach to HR performance evaluation
Gennard J; Soltani E; Van Der Meer R; Williams T; , European Management Journal vol. 21 no. 3 pp. 323-337 2003 http://dx.doi.org/10.1016/S0263-2373(03)00052-5
Performance management: TQM versus HRM - lessons learned
Gennard J; Soltani E; Van Der Meer R; Williams T; , Management Research News vol. 26 no. 8 pp. 38-49 2003 http://dx.doi.org/10.1108/01409170310783646
Conference contribution
Implementing lean six sigma service in a front office customer service centre
Smith M; Van Der Meer R; MacBryde J; , 17th International Euroma Conference - Managing Operations in Service Economies June 2010 http://www.euroma2010.org/proceedings/papers/files/FTHE-Euroma-1558151.pdf
The process of managing performance: an inductive model
MacKay D; Ackermann F; Gibb S; MacBryde J; Shafti F; Van Der Meer R; , 15th International Euroma Conference July 2008
Towards a mixed method approach for the multidisciplinary investigation of management processes
MacKay D; Ackermann F; Gibb S; Van Der Meer R; MacBryde J; Shafti F; , EURAM Annual Conference 17 May 2008
Learning to SEE: is scanning the external environment key to sustainability?
Ackermann F; Gibb S; MacBryde J; MacKay D; Van Der Meer R; , 15th International Annual European Operations Management Association, EurOMA 2008
A process based perspective on strategy : a case study in a medium-sized manufacturing firm
Van Der Meer R; , 15th International Annual European Operations Management Association, EurOMA 2008
An empirical study into the modeling of key organizing processes
Van Der Meer R; Ackermann F; Gibb S; MacBryde J; MacKay D; , 18th Annual Production and Operations Management Society (POMS) Conference 2007
Modelling the reliability of search operations within the UK through Bayesian belief networks
Russell A; Quigley J; Van Der Meer R; , International Conference on Availability, Reliability and Security 2006 pp. 1-7 8 May 2006 http://dx.doi.org/10.1109/ARES.2006.85
Innovation calling-components of the innovative organisation: a call centre perspective
Van Der Meer R; , 13th International Annual Conference of the European Operations Management Association 2006
Service classification research: welcome back!
Shafti F; Van Der Meer R; Williams T; Bedford T; , 13th International Annual Conference of the European Operations Management Association 2006
Managing TQM practices: a critical analysis
Soltani E; Van Der Meer R; Williams T; , 11th Deming Association's Annual Research Conference 2005
Quality management systems in the UK: the Scottish experience
Soltani E; Van Der Meer R; Williams T; , 9th International Conference on ISO 9000 and TQM April 2004
Annual performance review: an organisational messiah or pariah?
Soltani E; Van Der Meer R; Williams T; , 10th International Conference on Industry, Engineering and Management Systems March 2004
The implementation of the EU directive on information and consultation
Van Der Meer R; , 4th Scottish Trade Union Research Network Conference 2004
Approaches to organisational performance: an integrative perspective
Soltani E; Van Der Meer R; Williams T; , 10th International Conference of Productivity and Quality Research 2004
Managing performance: from control to development
Soltani E; Van Der Meer R; Williams T; , 2nd International Management Conference 2004
Evaluation of TQM effectiveness: evidence from a survey of EFQM-registered organisations - a Scottish experience
Soltani E; Van Der Meer R; Williams T; , OR 45 Annual Conference September 2003
A TQM approach to evaluation criteria for human resource performance: results of a questionnaire survey
Gennard J; Soltani E; Van Der Meer R; Williams T; , Joint International Conference of the European Operations Management Association and the Production and Operations Management Society 2003
Issues surrounding performance management in organisations with a TQM orientation
Gennard J; Soltani E; Van Der Meer R; Williams T; , Proceedings (CD-ROM) of the 6th International Conference of QMOD pp. 1-14 2003
The generic criteria of HR performance evaluation systems: a study of UK-based TQM-driven organisations
Gennard J; Soltani E; Van Der Meer R; Williams T; , Exploring the Mosaic, Developing the Discipline Abstracts of the 7th Conference on International Human Resource Management 2003
What is the degree of internal consistency: TQM and performance management system - a semi-structured interview study
Gennard J; Soltani E; Van Der Meer R; Williams T; , 9th International Conference of Industry, Engineering and Management Systems 2003
An empirical study of performance management practices in quality-oriented organisations
Gennard J; Soltani E; Van Der Meer R; Williams T; , 2nd International Conference of the CRANET Network on European HRM 2002 http://www.mbc.aueb.gr/hrm/hrconference/Ebrahim_Soltani.pdf
Content issues of HR related performance measurement: a total quality management approach
Gennard J; Soltani E; Van Der Meer R; Williams T; , The Production and Operation Management Society (POMS) Annual Conference 2002
Sustaining excellence in practice: a longitudinal study of a clothing manufacturing plant
Van Der Meer R; , 2nd MAAOE International Conference 27 September 2001
Employee performance measurement in organizational environment with a quality orientation
Gennard J; Soltani E; Van Der Meer R; Williams T; , CRANET Conference 2001 2001
The performance of coastguard centres: models to measure the operational performance of UK coastguard co-Ordination
Quigley J; Storbeck J; Van Der Meer R; , 8th International Annual Conference of the European Operations Management Association 2001
A comparative study of productivity management in different services
Shafti F; Van Der Meer R; Williams T; , 12th Annual Conference of the Production and Operations Management Society 2001
Insights into service industries: the productivity management view
Shafti F; Van Der Meer R; Williams T; , 8th International Annual Conference of the European Operations Management Association 2001
Chapter in book
A contextually appropriate performance management for TQM
Soltani E; Van Der Meer R; Williams T; , Measuring HRMs Effectiveness - an Introduction pp. 21-60 2005
Dynamic capabilities of organisational innovation: the role of top management
Van Der Meer R; , Proceedings of the 9th International Euroma Conference : Operations Management and the New Economy 2002